Insurance & Help FAQs

Yes, standard basic transit protection is available for eligible commercial consignments up to ₹50,000. You can also opt for premium comprehensive cargo insurance directly from the Zeppico App checkout screen for high-value machinery or fragile merchandise.

In central Udaipur and active industrial belts (Sukher, Madri, Fatehpura), our average driver assignment ETA is under 3 minutes, with arrival at your pickup threshold within 5 minutes for two-wheelers and 10–15 minutes for light and heavy trucks.

We operate strict payload limits for safety and motor transport compliance:
• 2-Wheeler / Bike: Up to 10 kg (ideal for documents, medical parcels, food orders, and rapid courier runs).
• 3-Wheeler: Up to 500 kg.
• Tata Ace (Chota Hathi): Up to 750 kg.
• 8ft / 1.5 Ton Pickup: Up to 1,500 kg.
• Heavy Goods Carrier: Up to 2,500 kg to 10 Ton commercial consignments.

Disclaimer: We are not responsible for any damages. We are a vehicle provider company. Zeppico operates as an on-demand marketplace and technology vehicle provider that connects users with independent vehicle operators. Cargo safety remains under the purview of transit coverage plans and driver handling guidelines.

For small parcel delivery on two-wheelers (up to 10 kg), drivers carry items doorstep-to-doorstep. For heavy freight (Tata Ace, Pickups, Trucks), ground vehicle loading/unloading can be arranged by toggling the "Driver Helper" add-on inside the Zeppico App before confirming the trip.

Pricing is computed transparently based on baseline vehicle rates, distance traversed, and optional helpers. We offer instant ₹0 cancellation if cancelled before a driver partner begins traveling to the pickup location.